To contact NextGen Pep Store about an order, a product listing or wholesale pricing? Send us a message using the form below or email support@nextgenpepstore.com and our team will reply by email.
Send us a message
Email support
Before you write
- For order questions, include your order number.
- For product questions, include the product name and size.
- Browse the shop or research guides for product and storage information.
All products are sold for laboratory research use only. We cannot give medical advice, dosing guidance or human-use recommendations.
How to contact NextGen Pep Store
The quickest way to reach us is the form on this page or an email to support@nextgenpepstore.com. Both go to the same support inbox, and we reply by email. Including the right details in your first message helps us answer without needing to come back to you with questions.
Questions about an existing order
Include your order number and the email address used at checkout. If something arrived damaged or does not match your order, attach photos of the packaging and the product labels, including the lot reference.
Certificates of analysis
Every product page shows the current lot reference and certificate status. To request a certificate, tell us the product name and the lot reference shown on the product page or on your vial. Our guide to reading a peptide certificate of analysis explains what each section of a COA means.
Wholesale and larger quantities
Several products are available as 10-vial packs in our wholesale peptides range. For other quantities, tell us the products and amounts you need and we will let you know what is available.
Product and storage questions
Each product page lists the format, available sizes and storage guidance. For general handling advice, peptide manufacturer Bachem publishes widely used handling and storage guidelines for peptides. If something on a product page is unclear, send us the product name and your question.
What we cannot help with
All products are sold for laboratory research only. We cannot answer questions about dosing, personal use or medical conditions, and we will not reply to messages asking for that kind of advice. For anything else about our research products, we are happy to help.
Account and password help
If you cannot sign in, use the “Lost your password?” link on the My account page first. If that does not work, contact us from the email address registered on your account and tell us what you see when you try to sign in.
Reporting a problem with the website
If a page does not load, a product will not add to the cart or checkout shows an error, tell us which page you were on, what you clicked, and the device and browser you were using. A screenshot of any error message helps us fix the problem quickly.
Business and partnership enquiries
For laboratory accounts, recurring orders or other business enquiries, use the subject line “Business enquiry” and include your organisation’s name and the products you are interested in.
What happens to your message
When you contact us through this page, your name, email address, subject and message are sent by email to our support inbox so that we can reply to you. The website itself does not keep a copy of the message. The form includes automatic spam protection, so there is no puzzle or CAPTCHA to solve.